Damaged Products - Contact us within 48hrs

We are sorry to hear that your order has arrived in a damaged condition. As we are sure you will appreciate, this is most definitely not what we wish for our customers.

To enable us to resolve this for you as quickly as possible, please use the contact us section and provide the following information:

• • An image of the damaged item for our investigations
• • Images of any damaged packaging
• • The online order number
• • A description of the damage
• • If you would prefer a replacement item (stock prevailing), or a refund
• • Part number(s) (if applicable)
• • What available collection dates are suitable for you
• • Collection address Once you have the information above please visit our contact us page

Faulty Products within 1 Year

We are sorry to hear that your product(s) have developed a fault. As we are sure you will appreciate, this is most definitely not what we wish for our customers.

If within 1 year of purchase you return the product with your order confirmation and, provided the fault is not due to customer negligence, we will provide either a replacement product (if stock permits) or a full refund. Replacements and collections are provided at no extra cost to you. This does not affect your statutory rights.

To enable us to resolve this for you as quickly as possible, please use the contact us section and provide the following information:

• • An image of the faulty goods for our investigations (if it is a visual fault)
• • Part numbers (if applicable)
• • The online order number
• • A description of the fault
• • If you would prefer a replacement item (stock prevailing) or refund
• • What available collection dates are suitable for you
• • Collection address

Once you have the information above please visit our contact us page.

If a faulty item is deemed to be caused by negligence, no refund (Product, delivery charge, nor return postage) will be made.

Customer Returning Goods for Non Faulty

It is easy to return your unwanted goods within your 14-day‘ right to cancel’ period.

We can accept goods back if:

• • The goods are in a resalable condition
• • The goods have not been opened and are unused

Returning your item to the address below:

Returns Department

Starlight Unique

Oaklands, 571 Lower Somercotes

Alfreton

Derbyshire

DE55 4NS

Once the goods are returned to our returns department, it will take 24-48 hours to process the return. Your refund will then be processed to the original payment method within 5-10 working days, or up to 48 hours if paid via PayPal.

If you would prefer our customer service team to arrange the return, please contact us - we can book a collection for a fixed fee of £12.95 for Standard Parcel or £19.95 for Freight Parcel*, which will be deducted from your refund total.

*Freight Parcels are items with a gross weight of 30kgs or over and over 1 meter in any length.